Visitor
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2 Messages
Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
XfinityAlyssaA
Official Employee
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2.9K Messages
40 minutes ago
Please be aware that you have approximately 30 minutes after placing a new Xfinity Mobile order to cancel it online. If that cancellation window has already passed, the order cannot be canceled and you will need to wait for the device to be delivered before initiating a return.
For more information about mobile order shipping, tracking, and returns, please review the following support article: Xfinity Mobile Shipping and Tracking Orders.
In many cases, once the order has shipped, you may also be able to redirect the package through FedEx delivery options.
If you have any additional questions about your order status or the return process, please let us know. We're happy to help however we can!
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