Visitor

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2 Messages

Wednesday, January 7th, 2026 5:07 AM

Phone number transfer from samsung to iphone fifteen

Samsung to iphone15 transfer. Apple ID now verified. Cellular shows "set up cellular". Please manually push the eSIM to the iphone

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Official Employee

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823 Messages

1 day ago

Hello @user_stkigm If the notification isn't appearing, open the Xfinity App on your new iPhone (using Wi-Fi).

  • Navigate to the Devices tab and select your new iPhone 15.
  • Look for the "Activate" or "Transfer Number" button. This will trigger the eSIM download directly to your device.

Let me know if this works.

Visitor

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2 Messages

1 day ago

The xfinity app will not open on the new iphone15. The ball just keeps on spinning

Official Employee

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823 Messages

Have you tried reaching out to our mobile support team @user_stkigm?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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