ejm0411 Hello there! I hope that your week is going well. Thanks for reaching out to us to get a new remote.
One of the quickest ways to get a new remote is to visit a Xfinity store, you can also request one with the Xfinity assistant.
If you are looking for a specific remote model the best option would be to visit a Xfinity store since we do not have the option to select the specific model for shipment. What type of remote do you currently have? The remote model should be listed on the back near the battery compartment.
ejm0411 That's a bummer, I'm sorry we don't have any that are close to you. Yes, I can submit a request to shipment you a new remote. Can you please send us a direct message with your name and service address? There is a one time shipping fee that will apply to the account. I believe it's only $5.95 for remotes, but I will confirm that you with before the order is processed.
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon In the "To:" line, type "Xfinity Support" As you type, a drop-down list will appear. Select "Xfinity Support" from that list. A "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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