Visitor
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1 Message
Phone number and service
I recently just joined Xfinity mobile plan and had my phone number switched over from my metro to Xfinity I just cut off my service for metro because I was told by and Xfinity representative that it would be fine but now my service isn’t working
XfinityBenny
Official Employee
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1.8K Messages
44 minutes ago
@user_a97cjb Thanks for adding a post to let us know what happened, and welcome to the Xfinity family. Porting a number from a different carrier requires that line to be active until the porting is done. When it's completed, that account and service is cancelled automatically. Was the porting done to bring over your number before you stopped the old service?
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