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Sunday, May 31st, 2026 10:07 PM

Phone not working

I just put in new modem and have internet, but phone not working now. I havar tried every slot to put the phone cord and none work

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2.6K Messages

2 hours ago

 

user_kslbxb, thank you for reaching out and making a new post. I see you just activated your new modem, and your internet is working as expected. However, I understand your phone service is not working. I know troubleshooting can be a headache, so I appreciate all your efforts so far. Can you tell me the make/model of your modem? Is this your own personal modem, or is this an Xfinity Gateway rental? Did we give you a new number, or were you porting over your phone number?

 

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