Phone not unlocked prior to port to Verizon, phone has been payed off 3 months

I signed up for verizon wireless today and ported my xfinity mobile number.  The phone is payed off and I put in my eSim number into the verizon website and started the port process.  Xfinity gave me the PIN required to port my number as well.  Xfinity then canceled my account and I cannot connect to either Verizon or Xfinity mobile.  My phone still says Network Lock Status: Locked.  I interpret this as my phone will be unable to connect to verizon wireless.  I need someone from Xfinity to unlock my phone and likely give me a temporary number so that I can finally port my number to verizon.