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Monday, December 30th, 2024 7:17 PM

Phone not connecting

The number of my call runs but doesn’t connect 

Official Employee

 • 

2.3K Messages

6 months ago

user_bd1683 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. We need some additional details, so the Community can have an understanding of your concerns. Are you having an issue with Xfinity Voice or Xfinity Mobile service? Does this happen on all phone numbers dialed? Are you receiving phone calls?  

 

Visitor

 • 

1 Message

Can't send messages or make calls or receive calls

Official Employee

 • 

1.8K Messages

Hello user_bspd6n thank you so much for taking the time to reach out here via our Xfinity Forums! Is this one a single mobile device or multiple? Are you able to see the network connectivity(5G) displayed? Are you connected to Wi-Fi or away from home? 

 

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