Visitor
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10 Messages
Phone not compatible with Xfinity Mobile (Google Pixel 4a5g)
Greetings,
I have two similar phones.
Model Google Pixel 4a5g.
One is activated with Xfinity Mobile and other is getting message "Unfortunately your phone isn’t compatible" while I entering IMEI numbers.
And I am really confused.
Because technically this phone is compatible. But somehow it's not.
May Xfinity update their IMEI database and add my phone's IMEI so I can add new line for it?
I tried to solve this issue thru chat with support, but hopeless.
Thank you in advance.
Best regards,
Iurii
XfinityJamesC
Official Employee
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2.4K Messages
1 month ago
Greetings, @user_uldn30! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear one of your devices was not compatible with with our service. Some Google Pixel 4a phones are compatible with Xfinity Mobile while others are not. This is due to differences in network technology used by various carriers. The IMEI database is configured to check for these differences, so if it shows a phone as not compatible, it is not something that can be changed, unfortunately.
I had a similar issue with an iPhone 7 a few years back. I bought a new iPhone 7 from Xfinity Mobile for my wife, so it would match my iPhone 7 that was still being paid for through AT&T. Once I paid off my phone, I tried to transfer it to Xfinity Mobile, but I ran into the same compatibility issue you described. The two phones were identical in every single way, but AT&T's network technology was not compatible with Xfinity Mobile on particular phone. If I had had an iPhone 8 or an iPhone X, there wouldn't be a problem, but the 7 was just built differently.
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