Visitor
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1 Message
Phone Line, No Dial Tone
This Xfinity assistance is useless. You go round and round and it's no help at all. How can I get a live person to talk To? I am paying for a phone line but no dial tone
Visitor
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1 Message
This Xfinity assistance is useless. You go round and round and it's no help at all. How can I get a live person to talk To? I am paying for a phone line but no dial tone
XfinityAbby
Official Employee
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156 Messages
27 days ago
Hello @user_82pwt4. Thank you for reaching out through our Community Forum. I am sorry that you are having trouble getting a dial tone on your phone. I know it is frustrating when services are not working properly. Thankfully, you have reached the right place for help! Please send us a direct message with your full name and address so that we can get this resolved for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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