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user_n617c3
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Visitor

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2 Messages

Wednesday, November 19th, 2025 4:18 PM

Phone Line and Ca'n't Get Through To Technical Support [Edited]

I have been trying, since yesterday, to get through to technical support or to ANYONE by phone. The automated prompts take me up to what I'm looking for and then radio silence. I've been waiting for over an hour.

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3 hours ago

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XfinityRoberto

Official Employee

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2.1K Messages

4 hours ago

Hi there , I am sorry to hear that you are not able to get to anyone over the phone. We are happy to take a look at the account for you. @user_n617c3, what seems to be the issue with your services?

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user_n617c3

Visitor

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2 Messages

Since I could not get through, I have decided to cancel service. The issue was with spam calls, which have been, for over a year, relentless, nonstop, and the callers leave messages. We enabled every spam feature possible but that did zero. So we're done. Thanks

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4 hours ago

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XfinityRoberto

Official Employee

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2.1K Messages

Oh no, I am sorry to hear that you canceled the service. If you do need any other assistance, please let us know and we are happy to help you out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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