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user_egknja
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2 Messages

Tuesday, July 15th, 2025 9:55 PM

Phone I did not order and am being charged!!

This site is not working . I’ve written my complaint Twice!! [Edited: "Personal Information"]. HELP ME

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11 hours ago

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user_egknja

Visitor

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2 Messages

11 hours ago

I sent the phone back and it was received. Resolutions dept contacted but never answer the phone Kristin is who I should be talking to. I am being charged for the phone. Someone help me!!! [Edited: "Personal Information"]

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XfinityQuemekia

Official Employee

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327 Messages

Hi @user_egknja, did your caseworker Kristin also email you or provide contact hours? Typically, when they contact you and are unable to reach you they follow back up in a few days.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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