Visitor
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2 Messages
Phone help today
I need to establish a port out pin by tomorrow. I have tried every way I can to to reach an agent who can assist me. I have my account number with T Mobile and the transfer pin.
I need the port out pin from Xfinity. It seems to be the onlyu eay I can transfer my current phone number by the end of the day.
Janna McGlasson
XfinityQuemekia
Official Employee
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1.3K Messages
9 days ago
Hello @user_6b93i4! To get your PIN, start by launching the Xfinity app on your mobile device and signing in with your Xfinity ID and password. Once you are logged in, tap the Services tab located at the bottom of the screen, select the Mobile card, and then choose the specific phone number you want to port out. From there, simply scroll down to the Device settings section, tap Transfer PIN, and follow the on-screen security prompts to receive your 6-digit PIN by text or email.
If you're having trouble with the self-service options, you can also visit your nearest Xfinity store.
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