Hello, and thank you for joining the Xfinity Forum community! You can always reach out to us at 1-800-COMCAST(800-266-2278), user_1m22kf. We'd love to save you a phone call and help out here. Can you tell me a bit more about what is happening?
Just recieved new Moto g play straight from xfinity...turned it on, it says" please wait while we connect to the system" this could take up to 5 minutes"....tried 3 times....get "unable to connect"...in the corner it says "try wifi"....so I do connect by my wifi...then phone starts, I do some Google set up stuff, then, I turn off the wifi, and try to open a website thru chrome..."no internet connection" 🙄 I didn't purchase this to be a "wifi phone", it needs to connect to the cell service....this is why I am looking to contact xfinity, either get it to work, or it goes back!
Your feedback is appreciated, user_1m22kf. To activate your Moto G Play on Xfinity Mobile, you can use the Xfinity app. 1. Open the Xfinity app and sign in with your Xfinity ID and password 2. Select Services 3. Select Mobile 4. Select Mobile lines and data usage 5. Select the device you want to activate 6. Read and follow the pre-activation steps 7. Select Start activation
After can you please let me know if you're able to connect to the cellular network?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
Official Employee
•
2.4K Messages
8 months ago
Hello, and thank you for joining the Xfinity Forum community! You can always reach out to us at 1-800-COMCAST(800-266-2278), user_1m22kf. We'd love to save you a phone call and help out here. Can you tell me a bit more about what is happening?
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user_1m22kf
3 Messages
8 months ago
Just recieved new Moto g play straight from xfinity...turned it on, it says" please wait while we connect to the system" this could take up to 5 minutes"....tried 3 times....get "unable to connect"...in the corner it says "try wifi"....so I do connect by my wifi...then phone starts, I do some Google set up stuff, then, I turn off the wifi, and try to open a website thru chrome..."no internet connection" 🙄 I didn't purchase this to be a "wifi phone", it needs to connect to the cell service....this is why I am looking to contact xfinity, either get it to work, or it goes back!
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