Phone Delivery Delayed Over a Month

user_6bvjgn, Hi there! I’m really sorry to hear your phone has been stuck that long. I completely understand how frustrating it must be to go without updates for over a month, especially when you’ve already tried multiple ways to get help. While you can check your order and activation status anytime at our website here, a delay of this length definitely isn’t expected. Let’s take a closer look for you. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message and we’ll review the order status, check for any shipping issues with FedEx, and help determine the next steps to get this resolved as quickly as possible. We’re here to help and will stick with you until we have answers.