Visitor
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1 Message
Phone call
I received a call and a message was left that there is something wrong with my Xfinity account and I should call them back on the number they called on. Is this fraud? My account is paid
Visitor
•
1 Message
I received a call and a message was left that there is something wrong with my Xfinity account and I should call them back on the number they called on. Is this fraud? My account is paid
XfinityAlfonso
Official Employee
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1.7K Messages
1 day ago
Hello user_cnr2w6 thank you so much for taking the time to reach us here on our Xfinity Forums regarding this phone call! It may be possible that this is a phishing scam. The best recourse you have would be to log in to your Xfinity App, and check on the account using the Xfinity Assistant. If there are account concerns, we'll always use the verified text number or email to reach you, and only the methods you specify. You can report potentially suspicious activity using our Latest Cybersecurity Alerts, or cross-reference the number that called you against other known malicious numbers. We are awlays available via phone by calling 1-800-COMCAST(266-2278) or 1-800-XFINITY(934-6489)
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