Visitor
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1 Message
Phone call setup
Why is it when I call the sales department to add another resident to our community, that most of them don't know how to, or will not patch a 3rd caller on the call for verification purposes?
I was hired to do this simple task for the residents who move in to our community.
Simply because of the stress involved with calling and talking with the staff at Xfinity.
I am an assistant for the challenge and complexity of contacting someone at Xfinity, and getting it all setup correctly.... which sometimes is an impossible task for Xfinity.
In my experience with your company, I have had equipment delivered to wrong addresses, I receive the wrong equipment, or it's missing a modem or cable tv box.
My experience today was the worst.....
I called Eric in sales only to be lied to as he never patched me in on the 3 way call with the resident.
Here's the thing...Eric said he would but said it wasn't necessary. I told him it was necessary and then I hear on hold music.... I wait for over 15 minutes..... I wait for 15 more minutes.
By then the resident is calling me to ask why I wasn't on the call with them?
See what you can do about this will you?
XfinityOrlandoM
Official Employee
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2.1K Messages
2 days ago
@Tgroot
Thanks for reaching out to us. I do apologize for any inconvenience you experienced over the phone when trying to assist your residents with their Xfinity services that are part of their community plan. This link https://www.xfinity.com/planbuilder there's a great self-service tool where you can put in your address and create your account for your resident it may tell you need to reach out to Xfinity, which it would have the direct number to the team that handles the bulk accounts. You could also have the customer reach out to us on one of our many social media platforms https://www.xfinity.com/support/contact-us and we would also be able to help them create their account with Xfinity
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