Visitor
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1 Message
phone call claiming to be from Xfinity - with .net email
Hi,
I received a phone call claiming to be from Xfinity telling me about a free upgrade with free router, same cost! It felt suspicious, they sent me an email afterwards from an address that also didn't look right because the domain was not ".com" , this is the address
[Edited: "Personal Information"]cast.net
is this a legitimate email address? Also was the phone call normal?
CCTimothyA
Problem Solver
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785 Messages
3 years ago
Hello @user_836af0 Thank you for bringing this to our attention.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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