Good morning, @user_vqts1v ! I do sincerely apologize that the representative did not follow through on the scheduled callback. I understand how frustrating it can be to set aside time for an appointment and then not receive the call as expected. While I'm unable to directly contact that specific representative, I'd be happy to assist you with any concerns regarding your account or services and do my best to help get things resolved. Can you please let me know what issue you were expecting assistance with? I'm here and ready to help. 😊💙
XfinityRichard
Official Employee
•
3.4K Messages
6 hours ago
Good morning, @user_vqts1v ! I do sincerely apologize that the representative did not follow through on the scheduled callback. I understand how frustrating it can be to set aside time for an appointment and then not receive the call as expected. While I'm unable to directly contact that specific representative, I'd be happy to assist you with any concerns regarding your account or services and do my best to help get things resolved. Can you please let me know what issue you were expecting assistance with? I'm here and ready to help. 😊💙
2
0