Good morning, @user_vqts1v ! I do sincerely apologize that the representative did not follow through on the scheduled callback. I understand how frustrating it can be to set aside time for an appointment and then not receive the call as expected. While I'm unable to directly contact that specific representative, I'd be happy to assist you with any concerns regarding your account or services and do my best to help get things resolved. Can you please let me know what issue you were expecting assistance with? I'm here and ready to help. 😊💙
We were supposed to receive help setting up our upgraded modem. We have been paying for faster service for a week, but were not utilizing the modem at the reps. request.
We have manged to get connected on our own.
I also wanted to have her fix my account for Xfinity mobile. I am not supposed to be gettong charged $8.00 per month for the new phone, but I am getting billed.
I have spent too many hours trying to get through to people who can help with issues, and then once I get through, spending hours speaking with reps. who do not correct the issues.
We can certainly help you with both of those concerns. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityRichard
Official Employee
•
3.4K Messages
6 hours ago
Good morning, @user_vqts1v ! I do sincerely apologize that the representative did not follow through on the scheduled callback. I understand how frustrating it can be to set aside time for an appointment and then not receive the call as expected. While I'm unable to directly contact that specific representative, I'd be happy to assist you with any concerns regarding your account or services and do my best to help get things resolved. Can you please let me know what issue you were expecting assistance with? I'm here and ready to help. 😊💙
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