Phone and cellular service

Xfinity comcast (6-23-2026)

Had trouble with my home phone, was not receiving calls (phone would ring once, I would pick up and no one was on the line).  Discovered this issue on 6-24-2026 and I talked to 3 technicians to attempt to fix, i.e., 11:33 am, 2:25 pm and 4:56 pm, each call lasting over 1 or 2 hours.  After the lst technician call the phone was receiving calls again.  At that time the technician offered me a special deal to switch my cellular service (which was with Verizon) to Xfinity.  I agreed as authorized the technician to make the change.  He made a call to Verizon technician and they exchanged information to make this switch from Verizon to Xfinity for my cellular service.  Unfortunately none of my devices (cellular and home phone) worked properly after this switch was made.  At this point I made a 2nd call to an xfinity agent with no resolution and a third call to an xfinity agent also with no resolution.  The 3rd agent stated that he would refer the issues that I was experiencing to another technical agent who would work on the problem and either resolve or give me a contact to discuss the problem further.  This could take about 24 hours.  I never heard back from Xfinity and the problem was not resolved.

Nothing with my cellular phone was working properly from 6-23-26 to 6-29-26 (not able to use cell phone for 7+ days).  On 6-29-2026 I made an appointment with xfinity store in the South Hills Village mall.  The agent at the xfinity store changed the Verizon Sim card in my cellular phone and the phone was now usable (could make and receive calls).  Not sure why the other 3 xfinity agents could not diagnose and fix my cellular phone problems. 

Not having access to my cellular phone, plus all of hours on the phone with the 3 agents was extremely exhausting and time consuming for me.  I was only able to get the issue resolved after a visit to the xfinity store and it only took that agent 5 minutes to resolve.  

I'm very disappointed with the lack of service from the customer service agents via phone calls, but after a short visit to the store, my problem was diagnosed and corrected in minutes.  I'm thinking at this point my transfer from Verizon cellular service to Xfinity was a mistake.

(Removed due to PII)