phone ai

Yeah how can I get a human on the phone with xfinity's ai?  It won't transfer me.

Our team can help with anything you need. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example

@user_u9e74f Our team would love to help out here! You can also call 1-800-Xfinity if you prefer to communicate through phone. What's going on? 

@user_u9e74f The purpose of working through forums is to post your issue/concern publicly and receive assistance. You may also find the board/topic that best fits your concern and see if your question has been answered. If you are not able to find something similar to your situation we do ask that you provide us with as much detail as possible on your post without your personal information. If your concern requires us to work with your individual account we may ask you to send us a direct message to gather those details. 

You don't want to help me get a human on the phone?

You have reached out to our Xfinity Forums for assistance and we provide assistance through our direct messaging and public boards. Please let us know what concerns you are having about your service or account. 

Oh, great.  Could you "[assist] through [your] direct messaging and public boards" and tell me how to get a human being on xfinity's phone number?