Phoenix Loss Control Invoice

We have received multiple letters from Konkordia Phoenix, who is representing Comcast, with an invoice for $422.50 for an intentionally cut above ground cable. We did not cut the cable and are disputing this invoice. Please provide information on how to dispute this invoice, as we did not damage Comcast property.

Thank you for your quick response,

Sarah [Edited: "Personal Information"]

[Edited: "Personal Information"] Family Trust

Responses

XfinityGabriel

Official Employee

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2.3K Messages

9 months ago

user_7i2urq, Hi there! Thanks for reaching out. I know how inconvenient it can be to receive an unexpected invoice so I understand the importance of getting this resolved as quickly as possible. You've knocked on the right door in virtual land. We are an expert XFINITY team that is committed to providing solutions over social media to property damage concerns such as this. We are happy to help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

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user_7i2urq

2 Messages

Not surprising that Xfinity wants to make this a private discussion rather than have it public.

9 months ago

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Customer Service

user_7i2urq

Phoenix Loss Control Invoice

XfinityGabriel

user_7i2urq

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