Visitor
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1 Message
Phishing Scam on My Xfinity Account
I received a call on my office phone this week from xfinity (my office phone is not on my xfinity account) telling me there was a problem with the account and therefore I was losing my 50% discount and my card would be charged a $1,000 charge. I believe this was a scam. Could you please confirm. I tried to call xfinity customer service; however, I'm convinced that the automated system is specifically designed to never allow you to speak to a Live Agent. It was so bad my wife told me to cancel xfinity and move to ATT. What is the issue?
XfinityMatthew
Official Employee
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319 Messages
11 days ago
Hello user_rcr9zz , We appreciate you reaching out to us here on Xfinity Forums. This is a known scam that is impacting multiple companies, and you should disregard any calls claiming to be Xfinity involving promotions or discounts, we do not proactively reach out to customers regarding promotions because of scams like this. If you call them back they will ask for gift cards or prepayments. This scam has been reported to the FCC.
For more tips to protect yourself from scams please visit this page: https://www.xfinity.com/support/articles/protect-yourself-phone-scams
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