Visitor
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4 Messages
Phantom Gateway Delivery
Twice now I was told my new internet gateway would be delivered on a specific date but yet still no device, nor a confirmation email that it was even shipped!?
I honestly give up at this point :(
Visitor
•
4 Messages
Twice now I was told my new internet gateway would be delivered on a specific date but yet still no device, nor a confirmation email that it was even shipped!?
I honestly give up at this point :(
XfinityRichard
Official Employee
•
2.6K Messages
4 hours ago
Hi there, @user_zknl2e Thank you for reaching out. I can completely understand why you’d feel that way — being told twice that your new gateway would arrive, only for nothing to show up and no shipping confirmation, is beyond frustrating. You came to the right place for assistance. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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