Contributor
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23 Messages
PG&E Power Outage - does Comcast remain available?
As a telco guy, I know that landline phone lines are required to have battery back-up just in case of emergencies, so AT&T will remain up, but was wondering if Comcast also has power if PG&E has a local outage? And if not, why not?
If they are providing voice services, i.e. VoIP, the should also be required to provide the channel/cable to support that service.
Am interested as I am considering make a solar panel and battery back-up and was wondering if the internet would would be operational during the outage.
XfinityRoberto
Official Employee
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1.7K Messages
3 years ago
Hi there, Thank you so much for reaching out to us about your concerns of a back up generator in case the power goes out. You are in the right place and I am happy to assist you today with your concerns. Now we do offer a Back up Battery for the Voice Modem only that can be purchased if you have an Xfinity modem. Please visit https://comca.st/3xlAWdi for more information on the back-up battery we have. Note: If there is a power outage and a backup battery is installed for your Voice modem, only the primary phone number will work.
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