2 Messages
Personal injury claim
My husband tripped over an exposed cable line on the sidewalk near our house yesterday afternoon (Dec 27th 2024). I reported the hazardous cable to Xfinity and a technician came out this morning to check on the cable. However I cannot find a way to report the personal injury to Xfinity. I don't see a "direct message" button on my screen. Please help.
XfinityJamesC
Official Employee
•
2.1K Messages
4 months ago
Greetings, @user_aterbg! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your husband experienced a fall because of this cable, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
If you do not see the Direct Message icon, you may need to sign in again. You can find an illustrated description here: https://comca.st/3kYXwkR
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