1 Message
Personal information required by customer service
Twice in the last two weeks I have lost internet connection. I work remotely and when I call for customer service, they tell me I have to upgrade my service and ask for wither my social security or drivers license number. Is this normal?
XfinitySheila
Official Employee
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1.1K Messages
2 years ago
Hi there! Glad you reached out. These details would only be needed if you were running a credit check, otherwise we would not ask for this. We take your account security very seriously and would love to take a closer look.
Please send me a private message with your name and address to get started.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
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