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user_f8283a
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2 Messages

Tuesday, June 7th, 2022 5:14 PM

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Persistent service interruptions spanning years.

I have had ongoing service interruptions spanning the past 2-3 years. This year alone i have had 4-5 techs out to my home. The line to my house has been replaced twice, the box replaced several times also. I am not able to work from home with these issues. 

I am looking to be able to talk to a senior person who can help me get this resolved. 

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Updated 

3 years ago

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CCMiguel

Gold Problem Solver

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358 Messages

3 years ago

Hi! Thank you for taking the time to send us your concerns about the services and the interruptions that have been happening throughout the years. I know how frustrating this can be for you and we appreciate you being very patient. I can help you out here on this platform on a corporate level so you are in good hands. 

 

Do you mind following the link below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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user_f8283a

Visitor

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2 Messages

@XfinityMiguel​ I did not see a 'link below'. I do see the chat icon. is this a generic chat link - if so, i have done this before and i am not interested is starting with 'have you restarted your modem..." types of things. 

3 years ago

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CCMiguel

Gold Problem Solver

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358 Messages

I understand and I will respect your time. Like how I mentioned I can help you on a corporate level so this will not be basic troubleshooting that you have gone through. When you are ready send me a private message to get started.-Miguel

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

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