Visitor
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1 Message
perplexity
Hello, I am a long-term customer who recently moved from Gold to Platinum status. I redeemed my Perplexity Pro 1-year reward in January 2025 and activated it on Perplexity in August 2025 (before the 8/28/25 deadline).
My subscription has prematurely reverted to "Free" as of March 2026, even though it should be valid until August 2026. I suspect the recent tier change and the transition to "Xfinity Membership" caused a sync error. Can an official employee help me recover my original redemption info or provide a replacement code for the remaining months?
Accepted Solution
XfinityMartyR
Official Employee
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3K Messages
2 hours ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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