Perplexity pro

I had to log out of perplexity pro and need to sign back in, but need the code Xfinity gave me however when I log into xifinry rewards the perplexity pro offer seems to have been removed with all references to my code. Can you give the perplexity code again?

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XfinityAdrienne

Official Employee

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1.8K Messages

6 months ago

Good Morning, @davidj73! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the linking of the account for Perplexity Pro and your Rewards. We would be more than happy to look into submitting a ticket for our team to determine our next best steps. Can you please send us a DM?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_y1iwum

Visitor

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2 Messages

Hello,

I would like to know if the perplexity discount is still available at this time? Or something similar? If so could someone provide the steps needed to take advantage of this discount? Thanks

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5 hours ago

0

XfinityJosephA

Official Employee

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2.2K Messages

Hello, @user_y1iwum if the reward was listed, and now it's no longer available this means the reward did expire.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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user_y1iwum

Visitor

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2 Messages

Hello, I’m not sure if the reward is still listed. I was informed of the discount and am reaching out to confirm whether it is still being honored.

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4 hours ago

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XfinityEricB

Official Employee

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3.2K Messages

user_y1iwum I would be happy to review current offers, and what is currently on the account to assist you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 hours ago

0

Customer Service

davidj73

Perplexity pro

XfinityAdrienne

user_y1iwum

XfinityJosephA

user_y1iwum

XfinityEricB

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