Visitor
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1 Message
Permanently relocated to UK — need to cancel internet & mobile across multiple historical accounts
Hi — I permanently relocated to the UK in March 2026 and need help closing my Xfinity service. I have one currently active account (internet + Xfinity Mobile) plus two prior accounts at older addresses that I'd like reviewed and closed if any are still billing.
I no longer have US phone service so I cannot complete this by phone, and I haven't been able to find a way to do it from the customer dashboard.
Could an official agent please direct-message me so I can share the account numbers privately and arrange closure, written confirmation to my email, and confirmation that nothing is owed for equipment (I owned my modem and phone outright — nothing to return)?
Thanks.
XfinityBillie
Official Employee
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4.1K Messages
2 hours ago
@user_x6sjnz Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the need to confirm the accounts have been disconnected and that nothing more is owed. Our team would be more than happy to halp you from here. Please send us a DM to Xfinity Support with your full name and the service address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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