Visitor
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8 Messages
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interruptions to all of your Xfinity services during this time. We apologize for any inconvenience and appreciate your patience." However, you can't get reimbursed for credits because it is "maintenance" and they only offer a few credits anyways. Dropped connections affect my work, time constraints, and online communications. Frustrating. Why do I stick with this horrible company? I've been with them for over 30 years, before they were Comcast. You can't report the connection drop, because it comes and goes and Xfinity claims there's no outages at the time of the drop, before, and after. So, the status page doesn't help. Also, all you get is the "Planned maintenance..." message. What I don't understand is that is ongoing thru February maintenance. What on earth could they be doing where they keep disrupting connections. Why is the maintenance ongoing? Don't the know how to fix issues????
Another good response is: "Your account isn't eligible for a credit at this time. We couldn’t find any eligible outages during the time frame you provided. Please note that power outages or outages caused by weather or maintenance are ineligible for a credit." Because they say "Maintenance Outages" aren't qualified for credits.
XfinityMartyR
Official Employee
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3K Messages
9 days ago
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user_275f55
Visitor
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8 Messages
2 days ago
Update, From Xfinity Support: "Thank you so much for the address, Laura. I was able to take a look at the network for you, and there are still some ongoing issues. It looks like the work done already was not fully completed, and there are still reported issues in the area that they have plans to address on the 2nd. This may be directly related to the signal issue I am seeing in your diagnostics. I am getting back that your received power level is not what it should be. There are a few things we can check in the meantime to rule out anything at your location. Could you start by confirming the MAC address for the modem you are currently using?" And last night's response: "I am grateful for your cooperation. I started by running a premise health test, which checks a few parameters (MoCa, Docsis, RSSI, WAN score, and more.) I'm not seeing any red flags there. I do understand we've had planned maintenance recently, which you've seen impacting you.
It does appear we have more work planned tonight, starting at 1 am, which is aimed at addressing some current hiccups we have at the local node." I responded that hiccups are still happening as I had just checked my speed, there was a dropped connection in the process, and the speed remains slow after connection resumed.
What Google AI States:
"Throughout February 2026, Xfinity customers in California experienced widespread internet connectivity issues, characterized by intermittent drops, slow speeds, and complete service outages, according to community reports and service disruption alerts. These issues were particularly noted in Chico and Oroville, with reports extending throughout the month.
Key Causes and Details:
Infrastructure Upgrades: Many users reported that the instability began following, or coincided with, "mid/high-split" infrastructure upgrades intended to improve network performance.
Physical Damage: In some areas, disruptions were caused by construction crews cutting fiber cables.
"Planned" Maintenance: Multiple users reported that, despite constant, unannounced drops, Xfinity's support indicated these were part of ongoing "planned" maintenance and regional upgrades.
Network Degradation: Reports suggested that issues were not with user equipment, but rather with signal degradation, T3/T4 timeouts (indicating upstream, line-related issues), or issues at the local node.
Specific Incidents in February 2026:
Feb 24-25, 2026: Service disruptions were reported in Chico, CA, due to fiber damage, with repairs scheduled to last through midnight.
Feb 23, 2026: Users reported total service outages and instability.
Feb 6, 2026: Reports of significant issues with video conferencing (e.g., MS Teams) and streaming, lasting for extended periods.
Mid-February 2026: Ongoing reports of constant, daily, or hourly drops.
Troubleshooting and Support:
Modem Alerts: Some users reported that their modems were displaying "Partial Service" messages and "MDD message timeouts" during the drops.
Direct Messaging: Xfinity support advised customers to send direct messages to "Xfinity Support" via their forums to address individual connectivity issues.
Workarounds: In some cases, connecting to Xfinity WiFi hotspots was recommended while services were being restored.
Outage Credits: Customers affected by these outages may be eligible for credit, which can be checked on the Xfinity Support page.
If you are continuing to experience issues, it is recommended to check the official Xfinity status map for your specific area."
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