Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections

Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interruptions to all of your Xfinity services during this time. We apologize for any inconvenience and appreciate your patience." However, you can't get reimbursed for credits because it is "maintenance" and they only offer a few credits anyways. Dropped connections affect my work, time constraints, and online communications. Frustrating. Why do I stick with this horrible company? I've been with them for over 30 years, before they were Comcast. You can't report the connection drop, because it comes and goes and Xfinity claims there's no outages at the time of the drop, before, and after. So, the status page doesn't help. Also, all you get is the "Planned maintenance..." message. What I don't understand is that is ongoing thru February maintenance. What on earth could they be doing where they keep disrupting connections. Why is the maintenance ongoing? Don't the know how to fix issues????

Another good response is: "Your account isn't eligible for a credit at this time. We couldn’t find any eligible outages during the time frame you provided. Please note that power outages or outages caused by weather or maintenance are ineligible for a credit." Because they say "Maintenance Outages" aren't qualified for credits.