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user_8fkxj2
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Thursday, July 17th, 2025 5:24 AM

Pending order?

I called to cancel my TV and Home phone service months ago and they were never cancelled and you guys kept charging me the same amount after I was told my bill would change. I would like to be reimbursed for the months of TV and Phone I was charged for [Edited: All Caps] after I cancelled, and I would like them to [Edited: All Caps] actually cancelled. I would like to keep my internet and nothing else. Like I was told would happen months ago.

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7 hours ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

7 hours ago

 

user_8fkxj2 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
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