Pending order

Hello, @user_5e140b Have you received a confirmation email for your order? Once that is received you can create an Xfinity ID to access your Xfinity services online. You can also manage your Xfinity ID and create up to six secondary IDs through your account.

1. To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page.
   
   
   
2. Verify your account by confirming some account details.
   • You can use either your mobile phone number or Social Security number (SSN), then click Continue.
   • If you choose to verify by text message, enter the mobile phone number associated with your account, then click Continue.
     
     
     
   • If you choose to verify by SSN, you must enter the last four digits of the account holder's SSN, date of birth and a phone number associated with the account. Then, click Continue.
     
     
     
3. Once your account has been verified, you'll have the option to enter your existing, personal email address.
   • Comcast will send you a link to verify that email address.
   • You'll have 72 hours to click the link sent to your personal email.
     • If you don't click the link, your non-Comcast address will no longer be valid.
       • You can still log in using the Xfinity ID or your Comcast.net email address.
       • You can also add an email address to your account from the Settings tab in your account.
4. When you're all set, you'll see a confirmation page with different ways to access your account and mobile applications.
5. By clicking Continue, you'll either be sent back to the page you initially visited, or automatically logged into your account.