Visitor
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1 Message
Pending Order and Service Changes
Hi. I have a pending order showing on my account. I wanted to upgrade to the 2Ggps plan for $85/month. I currently have the 1Gbps, which I chose due to issues I experienced after choosing the other plan. I prefer to have the 2Gbps, which is actually cheaper than the 1Ggps plan (for 5 years). I received an email confirming my new monthly bill will be $125/month. I'm not sure what that is for. Is it for the pending order? Which service is it for?
XfinityEva
Official Employee
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2.6K Messages
9 hours ago
Hi @eye_luv_yuu thank you for reaching out about your pending order. Did you schedule this for a future date or have equipment shipping out to you? In your plan confirmation email do you see a future date?
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