1 Message
Pending Order and Picking Up Equipment
I just changed my internet package. On the phone, they gave me the option to have my equipment shipped to me or pick it up in store. Since I have to return the old equipment anyway, I said I'd just pick it up in store. How do I know which store to go to? There are two near my house.
And when will my order switch from Pending to Complete?
Accepted Solution
XfinityJohnG
Official Employee
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1.2K Messages
3 months ago
Thank you for reaching out to us here MsNick
You can pick up the equipment at any service center that is convenient for you, there would not be a specific location required. The order will complete once the new equipment is picked up and activated.
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EG
Expert
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106.6K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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