2 Messages
Pending Loyalty Discount Not Applied – Need Resolution
I recently spent nearly three hours on chat to cancel my service and then had to call the loyalty department to cancel. They negotiated a lower monthly bill to match an offer that we received from AT&T. After much back and forth, I was told that a request had been submitted to adjust my bill. However, it has been several days, and I have received no confirmation or update on my account. I would appreciate immediate clarification on the following:
- Was the adjustment approved?
- When will this change be reflected on my account?
- Why was I not provided with a confirmation email or any record of this request?
I’ve been a loyal Xfinity customer and want to avoid spending more hours chasing this issue. Please escalate this matter and provide a clear resolution ASAP.
XfinityDilary
Official Employee
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2.3K Messages
5 months ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
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user_hawmu3
2 Messages
5 months ago
For other fellow customers to be aware, even after I had a phone call and was told "not to worry" about an offer coming through, Xfinity cannot "honor any promotional offers or confirm it was an error on the part of the agent that the order did not go through."
Does anyone know the best way to actually get a hold of Xfinity Support?
Phone/chat/message/forum?
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