K1M's profile

New Poster

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1 Message

Thu, Aug 20, 2020 9:00 AM

Pedestals

We live in North Passage Tequesta Florida and our pedestals have never been maintained. Children are in danger of being cut by rusty open boxes in their own front yard. We often experience hurricane force winds in south Florida and these pedestals are not tethered is any way. Our houses are designed to Dade County code but these potential projectiles are an accident waiting to happen. We have outsourced cable itinerant workers in our community often but they do nothing to harden these enclosures and usually leave them is worse shape than before they arrived. We need help here please before a serious accident occurs. Thanks, K1m

Responses

Visitor

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1 Message

1 m ago

K1M did anyone from xfinity ever contact you?  My neighborhood has the same issue.

Official Employee

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197 Messages

Hello, everyone! I'll be glad to help anyone who sees damage or dangerous conditions at the pedestal. I ask that you reach out privately, so we can cover the details of your situation. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

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