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user_1d19ea
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Tuesday, September 5th, 2023 2:26 AM

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Pedestal Internet box - Can I get this replaced with a flat box, so that it is at lawn level?

I have an old green plastic pedestal internet connection box.  I am looking to have it replaced with a flat version, one that is flat with my law so I can mow over it.  Can you please put me in touch with the right person(s) to accomplish this? 

Question

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Updated 

2 years ago

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XfinityJanelle

Official Employee

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1.5K Messages

2 years ago

@user_1d19ea Thank you for reaching out on the Xfinity Community Forums. I am happy to help you out today. We can open a ticket to see if that is an option. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_1d19ea

3 Messages

@XfinityJanelle​ where is the direct message icon?  I’m not seeing it. all the icons take me to various Xfinity services.

2 years ago

0

XfinityJanelle

Official Employee

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1.5K Messages

2 years ago

Under the Xfinity services are you seeing the bell icon and a conversation square? Are you using forums on mobile or web page through a computer? Also, I would recommend clearing the cache and reloading the forums to see if the direct messaging appears.

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user_1d19ea

3 Messages

2 years ago

Why do I get “Accept Solution” emails, when it hasn’t been resolved? You simply replied and said contact support - which , let’s be realistic , xfinity has made it RIDICULOUSLY difficult to speak to an actual knowledgable person in any reasonable amount of time.

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XfinityDena

Official Employee

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3.2K Messages

Thank you for reaching back out today @user_1d19ea. I am sorry for the emails since the issue has not been resolved. I am showing we asked a question in a direct message and did not respond. Since we have not heard back from you our system automatically sends these emails out. 

 

Per the pedestals, wires and connections do come out of the ground therefore a flat ground level box may not be able to be accommodated, but I am happy to assist you with a ticket to make sure with our local team. Another option would be to see if the box can be relocated to a different location if possible as well. Please send me a Direct Message with your name and service address so that I can fully dive into this for you!

 

I know this is stated above, but I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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