Visitor

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1 Message

Saturday, March 21st, 2026 7:23 PM

Pedestal Damaged

Hello – The Comcast/Xfinity pedestal box near the street by my house is damaged, and the top cover has broken off.  The junction box is damaged, and the cables are exposed. It looks like it was hit by a vehicle. How can I get this repaired?

Last night, the internet connection was down for me and a neighbor. I had to replace the cable connectors and connect to other terminals to get the internet back.

The junction box and cables are now exposed and need to be repaired to prevent more damage and public safety hazards.

Thank you very much. Please let me know if I should include the Pedestal location's address here.

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Official Employee

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2.1K Messages

2 hours ago

 

user_bgqx9t Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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