Hi there user_796ef1, thanks for taking the time to reach out here on the community forums! I'd be worried if I saw exposed wires coming out of a pedestal near my home, so I completely understand your concern. You've come to the right place, and our team can have a ticket submitted to our local field teams to get that cover replaced. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySean
Official Employee
•
884 Messages
33 minutes ago
Hi there user_796ef1, thanks for taking the time to reach out here on the community forums! I'd be worried if I saw exposed wires coming out of a pedestal near my home, so I completely understand your concern. You've come to the right place, and our team can have a ticket submitted to our local field teams to get that cover replaced. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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