1 Message
Pedestal Cable
Comcast/Xfinity has hired contractors to put in new cabling in my neighborhood. They left a large orange cable with one end in the pedestal and one end in a new circular container underground. The cable is a 2' loop that is very dangerous as someone is not going to see it and will trip on it and fall into the street. How do I get someone to come out and bury the cable properly?
XfinityJohnG
Official Employee
•
1.2K Messages
24 days ago
Thank you for reaching out here @user_ds540h. I will be happy to get that cable issue resolved from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0