Hi there, @user_wmmkkd ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you for letting us know regarding the damaged pedistal box.. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
I have a related problem. Xfinity installed phone cable via underground pipes but did not cover it with a pedestal box. The result is exposed wires in yard with children. Please help.
Thanks for reaching out, as a property owner I would not be happy if I had exposed cable lines in my yard as I have pets and grandchildren that I would be worried about. Let's get this resolved for you, go ahead and send me a direct message including your name and complete service address to get started Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
2.1K Messages
3 months ago
Hi there, @user_wmmkkd ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Thank you for letting us know regarding the damaged pedistal box.. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
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