Visitor
•
2 Messages
Pedestal box relocation
A pole fell down in my driveway and I got them to relocate the pole so I could make a larger driveway, I talked to the xfinity guy about also moving the pedestal box so I could widen my driveway and he said it should be no issue but they never did that, you put it all back in the same spot and 10 feet away from where the pole got relocated. Why would you do that? Why wouldn’t you just move it closer to the pole [Edited: "Inappropriate Language"]?
EG
Expert
•
122K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityCarolyn
Official Employee
•
458 Messages
2 hours ago
@user_q22i04 I understand your concern. If the pole was relocated and you were advised that moving the pedestal should not be an issue, I can see why you'd expect the pedestal to have been moved as well. The placement of pedestals is subject to engineering and utility requirements, so the field crew may have restored it to its approved location. We'd like to review the work order and see what options may be available.
Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0