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cljules01
1st Topic

Visitor

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2 Messages

Tuesday, July 1st, 2025 12:24 PM

Pedestal box hazard

I have a bee hive in my cable pedestal box. I’ve spent hours on support chats, had two technicians come out, been promised a bee keeper would be sent to address the issue via a special supervisor ticket and still the problem has not been resolved. Is Xfinity going to address this issue with their equipment or not? It is a hazard to children and I can’t have my AC unit serviced until the bees are removed because the pedestal box is right next to it. 
This is absurd! I need Xfinity to resolve this ASAP and stop lying to me and giving me empty promises. 

Question

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Updated 

21 hours ago

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XfinityRoberto

Official Employee

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1.8K Messages

1 day ago

Hello and welcome to Comcast! Thank you so much for reaching out to us regarding the bee hive. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

2

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cljules01

Visitor

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2 Messages

Ive spent hours on your direct chat already and now you need me to get on another one and start this process all over again? I’ve had two technicians come out and have waited for a call from a supervisor that I was promised. How is another direct chat going to resolve the problem you already know about? 

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1 day ago

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XfinityJoe

Official Employee

 • 

859 Messages

Good morning @cljules01 I apologize that this is still unresolved. As a father of four, one of whom is allergic to bee stings, I understand the urgency. We will keep an eye out for your direct message, so we can get this cared for. 

 

 

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1 day ago

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