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user_y7qrk5
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Monday, January 26th, 2026 9:40 PM

Pedestal box destroyed by plow

The xfinity pedestal box in front of my house was destroyed by a snowplow earlier today. My internet has been cut, and I’m sure others have been cut off as well, but this doesn’t appear as an outage to xfinity’s system. I’m having trouble navigating customer service to convey the issue/damage (they want to schedule a normal service appointment).

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1 hour ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

1 hour ago

Good afternoon @user_y7qrk5, and thank you for reaching out on our Forums to report your damaged pedestal box, we appreciate it. We can assist with getting a ticket submitted over to our local team to repair. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

We look forward to working with you further. 

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