Contributor
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58 Messages
Pecock premium reward
My rewards page says I have peacock premium thru xfinity, but I don't. Back in 2023, you could not pay the extra any more for the ad free, so I paid for it myself. My wife was sent an email to her offering peacock premium and I contacted peacock and wrote that there is now a way to add just ad free to peacock thru the xfinity platform, but the site won't let her. I have already cancelled my subscription and chatted with the xfinity assistant and it says it could take 7 days for a response - I have an ECM ticket number. Is there anything that can be done to speed up the process?
XfinityEricB
Official Employee
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2.3K Messages
8 hours ago
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user_9c0645
Contributor
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58 Messages
7 hours ago
I just reviewed the debacle of xfinity and peacock to diamond and gig customers. I did accept free peacock premium on June 28, 2023 - I've attached pic. But there was so much chaos and I discovered that there was no way to add ad free, so I then signed up at peacock plus site. I never checked to see if I had it because I received another offer to accept peacock premium thru xfinity rewards on July 20, 2023, but never accepted it. Don't know why everything is so confusing!
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