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user_h719ew
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2 Messages

Tuesday, July 14th, 2026 8:15 PM

peakcock premium

trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"

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1 hour ago

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XfinityDemetrise

Official Employee

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276 Messages

1 hour ago

Hi there @user_h719ew Thank you so much for reaching out on our Xfinity Community Forum about issues with peacock premium.  I'll be happy to assist.  Can you confirm if you recently added your internet package?

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user_h719ew

Visitor

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2 Messages

yes, just yesterday.

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1 hour ago

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XfinityDemetrise

Official Employee

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276 Messages

Sounds like I may need to take a closer look at your account.  Please follow the steps below to send a direct message. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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