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user_kfw0a2
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Thursday, February 5th, 2026 1:02 AM

Peacocks premium reward redemption

Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current TV & Streaming plan to see available offers, or visit Help and Support for more details." How I do I redeem this reward?

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45 minutes ago

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XfinityThomasA

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14 hours ago

Thank you for choosing Xfinity and for joining us here on the forums, user_kfw0a2. We can help! Can you walk me through the steps you're taking and fill me in on if you have received a special offer for Peacock Premium from the Xfinity Rewards website? Thank you!

 

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user_kfw0a2

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I logged into my account on the Xfinity Rewards website, confirmed that I have Platinum status, and reviewed the available rewards. No reward related to Peacock Premium shows up. I also managed to speak to an agent on the phone who started a ticket for me for the issue, but the ticket isn't showing up when I log in so I'm not sure if it's actually being processed. It's ticket <EDIT: Removed Personal Information>

(edited)

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1 hour ago

XfinityKei

Official Employee

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2.2K Messages

@user_kfw0a2 Thanks for letting us know a ticket is open. Our team can certainly check in on the details to assist you more. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

 

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45 minutes ago

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user_imivu2

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2 hours ago

Why would one need a special offer if they are a platinum member? I thought that was one of the perks? I am having the same issue as original poster. 

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